Help / FAQs

If you fill in the order number on the Track Order page you can track your order.

Shipping time frames are provided by the courier based on recent data. These times are to be used as an estimate and are not a guarantee.

Shipping costs are provided by the courier based on recent data. 

Yes, we ship our clothing worldwide. 

Shipping prices and delivery time frames may be different from each other. If you want to know what the exact shipping prices & delivery time frames are, you can check it on our shipping page.

To start a return, you must login with your email adress here. Please note that returns will need to be sent to the following address: Willaertsingel 4, 5262HS Vught

If your return is accepted, we’ll send you all the information you need. Items sent back to us without first requesting a return will not be accepted.

Yes, the customer is responsible for the return and return costs. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@trapagas.com.